Frequently Asked Questions
Domain Setup & Verification
Section titled “Domain Setup & Verification”Why is domain verification required?
Section titled “Why is domain verification required?”Domain verification confirms that you own the website where checkouts will appear. This protects your store and ensures checkout requests only execute on your authorized domains.
How do I complete verification?
Section titled “How do I complete verification?”- Open your domain in the dashboard and click Verify Ownership.
- Copy your unique Verification Key.
- In your DNS provider (Cloudflare, Namecheap, GoDaddy, etc.), create a TXT record with name
_bp-verifand paste the verification key as the value. - Return to Bridge Pay and click Verify. See the Domain Setup Guide for full instructions.
IPTV Delivery & Automation
Section titled “IPTV Delivery & Automation”How does automatic IPTV delivery work?
Section titled “How does automatic IPTV delivery work?”When Automatic Order Fulfillment is active and your plans are linked to panel packages:
- A customer selects a plan and completes payment on your store.
- Bridge Pay creates the line on your IPTV panel via API.
- The username, password, and server URL appear immediately on the customer’s screen.
What happens if my IPTV panel runs out of credits?
Section titled “What happens if my IPTV panel runs out of credits?”Bridge Pay checks your panel balance in real time before checkout opens. If your balance cannot fulfill the selected duration and accounts, the button displays Plan out of stock. Customers cannot make payments for plans you cannot fulfill.
What is the difference between automatic and manual fulfillment?
Section titled “What is the difference between automatic and manual fulfillment?”- Automatic Fulfillment: Connected to your IPTV panel via API. Lines are created instantly upon payment.
- Manual Fulfillment: For panels without API integrations or custom workflows. The customer submits their contact info (WhatsApp, Telegram, or Email) at checkout, and you deliver credentials directly.
Can customers renew existing lines?
Section titled “Can customers renew existing lines?”Currently, every completed checkout creates a new line. Renewing existing lines will be supported in an upcoming update.
Payments & Fees
Section titled “Payments & Fees”Does Bridge Pay take a percentage cut of my sales?
Section titled “Does Bridge Pay take a percentage cut of my sales?”No. Bridge Pay takes 0% transaction fees from your customer sales. All customer payments go directly into your PayPal account. You only pay your flat Bridge Pay domain subscription.
What fees does PayPal charge?
Section titled “What fees does PayPal charge?”PayPal deducts its standard merchant processing fee (typically around 2.9% plus a small fixed fee per sale, depending on your country and currency) directly from each transaction. These fees are set and charged by PayPal, outside of Bridge Pay’s control.
Can I accept credit cards with a personal PayPal account?
Section titled “Can I accept credit cards with a personal PayPal account?”No. Direct credit card processing on the Pro Plan requires a verified PayPal Business Account registered in one of the supported countries.
How do I pay my Bridge Pay domain subscription?
Section titled “How do I pay my Bridge Pay domain subscription?”You can pay your subscription using cryptocurrency (USDT on the BSC BEP-20 network) or by redeeming earned referral credits directly from your dashboard. See the Subscriptions Guide for step-by-step instructions.
Order Recovery & Support
Section titled “Order Recovery & Support”How does a customer find their Order ID?
Section titled “How does a customer find their Order ID?”A customer can find their 10-character Order ID:
- On the checkout confirmation screen.
- Under “Recent Orders” in the checkout popup on your website.
- Inside their PayPal transaction receipt under Order Summary.
How can customers recover their login credentials?
Section titled “How can customers recover their login credentials?”If a customer closes the window or switches devices, they can click Resume past order in the checkout widget, enter their 10-character Order ID, and immediately view their credentials. See the Order Recovery Guide.
Account Safety & Restrictions
Section titled “Account Safety & Restrictions”How does Bridge Pay protect my store from PayPal bans?
Section titled “How does Bridge Pay protect my store from PayPal bans?”Bridge Pay strips HTTP referrer headers and routes payment callbacks through shadow domains, preventing PayPal from seeing your website domain or IPTV content.
What causes PayPal accounts to get limited?
Section titled “What causes PayPal accounts to get limited?”Customer disputes and chargebacks are the primary cause of account restrictions. If customers report issues directly to PayPal, automated cloaking cannot prevent manual account reviews. Providing responsive customer support via WhatsApp, Telegram, or Email is your best defense. See the Account Safety Guide.