Order Delivery & Order Recovery

Bridge Pay ensures customer orders are fulfilled smoothly and safely. This guide covers how automated IPTV delivery works, credit safeguards, how credentials persist on the customer’s device, and how both buyers and sellers can find and recover orders.

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1. Automated IPTV Account Delivery

For domains configured with Automatic Order Fulfillment:

Real-Time Reseller Credit Verification

Before a buyer can start checkout, Bridge Pay inspects your connected IPTV panel balance in real time:

• The system calculates the required credits based on the plan duration and number of connections.
• If your reseller panel has insufficient credits, the checkout button displays Plan out of stock and prevents the transaction from proceeding.
• This safeguard ensures customers can never pay for an order if your panel lacks the credits to create the account line.

Instant Credential Delivery

1. As soon as the customer’s payment (via PayPal or Credit Card) is confirmed, Bridge Pay automatically provisions the new account line on your IPTV panel.
2. The customer’s Username, Password, and Server URL are displayed directly inside the checkout popup window.
3. The customer can copy these credentials with a single click and begin streaming immediately.

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2. Browser Local Storage: Never Losing Credentials

To ensure buyers never lose their purchased account details if they accidentally close their browser window or refresh the page:

• Saved Automatically to the Device: Every completed order and its associated IPTV login credentials are saved directly to the buyer’s browser local storage.
• Recent Orders Menu: The next time the buyer opens the checkout widget on your website, a Recent Orders section appears at the bottom of the window, allowing them to view their active plan and credentials with one click.
• Privacy & Control: Buyers can remove orders from their browser storage anytime using the delete button if they are using a shared computer.

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3. Order Recovery: Restoring an Order

If a customer switches to a new device, clears their browser cache, or closes the checkout screen without saving their login details, they can recover their credentials in seconds using their Order ID.

Where Buyers Can Find Their Order ID

Buyers have multiple ways to locate their unique 10-character Order ID (for example, W9K2LM8P4Q):

1. On the Checkout Success Screen: The Order ID is displayed at the top of the order details card with a quick copy button.
2. Inside Their PayPal Receipt:
   • The customer opens their PayPal account and navigates to Activity.
   • They click the transaction made to your store.
   • Under Order Summary (or Invoice ID / Item Description), their 10-character Order ID is clearly listed.
3. From You (The Seller): If the buyer contacts your support team, you can look up their Order ID in your dashboard.

Where Sellers Can Find the Order ID

As a merchant, every order is recorded in your dashboard:

1. Go to Orders from the sidebar menu.
2. The orders table lists every transaction with:
   • Date & Time: When the order was created.
   • Order ID: The unique 10-character identifier.
   • Domain & Package: The website domain and purchased tier.
   • Customer Contact: The WhatsApp, Telegram, or Email address submitted by the customer (especially useful for manual fulfillment).
   • Payment Method & Status: Payment status (Completed, Pending, or Failed).
3. Use the search bar to filter by Order ID, domain name, or package name.

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4. How a Buyer Restores Their Order

When a customer needs to retrieve their login details:

1. The customer visits your website and opens the checkout window (by clicking any purchase button).
2. At the bottom of the checkout popup, they click Resume past order.
3. They enter their 10-character Order ID.
4. They click Verify & Restore.
5. The popup retrieves the order status and immediately displays their IPTV username, password, and server details on screen.